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Revolutionizing Customer Service

Modern Ticketing Support System: AI-Powered Excellence

Automate, personalize, and scale your WhatsApp communications with AI-powered broadcasting. Perfect for businesses of all sizes – from solopreneurs to enterprises.

  • Free 30-day trial
  • No setup fees
  • 24/7 Support
Automation Rate
0 %
Avg Response Time
0 h
Customer Satisfaction
0 %
Cost Reduction
0 %

Core Features of Modern Support System

Everything you need to deliver exceptional customer support with AI-powered automation and intelligent workflows.

Multi-Channel Ticket Creation

Capture customer issues from email, chat, social media, and more. Ensure no customer query goes unnoticed across multiple platforms.

  • Email integration
  • Live chat widget
  • Social media monitoring
  • API integration

Ticket Lifecycle Management

Track tickets from creation to resolution with full visibility. Monitor progress and ensure timely resolution of customer issues.

  • New → Open → Pending → Resolved → Closed
  • Progress tracking
  • Status automation
  • Escalation rules

Agent Assignment & Routing

Intelligent distribution of tickets to the right agents for faster handling. Optimize workload distribution to enhance efficiency.

  • Skills-based routing
  • Load balancing
  • Availability tracking
  • Auto-assignment rules

Ticket Tags & Categorization

Organize tickets for easy filtering and prioritization. Streamline ticket management for better focus on critical issues.

  • Custom categories
  • Priority levels
  • Smart tagging
  • Advanced filtering

SLA Management

Ensure timely responses and resolutions aligned with service agreements. Maintain compliance with predefined service standards.

  • Response time tracking
  • Escalation alerts
  • Breach notifications
  • Performance metrics

AI-Powered Support

Leverage artificial intelligence for automated responses, smart categorization, and predictive insights to enhance support efficiency.

  • Auto email parsing
  • AI categorization
  • Knowledge base auto-response
  • Smart escalation

Smart Email-to-Ticket AI

Revolutionary AI capabilities that transform how you handle customer communications and support requests.

Automatic Email Parsing

Extracts key information from incoming emails. Ensures no critical details are missed.

AI Categorization

Assigns tickets to appropriate categories instantly. Speeds up the ticket resolution process.

Knowledge Base Auto-Response

Delivers immediate, relevant answers to common queries. Reduces the need for human intervention.

Live Data Queries

Provides dynamic information retrieval in real-time. Enhances the accuracy of responses.

AI Escalation

Routes complex issues to human agents seamlessly. Ensures challenging problems are handled efficiently.

Benefits of Modern Ticketing System

Transform your customer support operations with measurable improvements across all key metrics.

Enhanced Agent Productivity

Higher agent productivity through automation and intelligent routing. Tasks are handled efficiently and effectively.

Accelerated Customer Responses

Faster customer response times enabled by AI suggestions and workflows. Leads to quicker resolutions and improved satisfaction.

Proactive SLA Management

Fewer missed SLAs due to proactive management and monitoring. Helps maintain service quality and meet expectations.

Cost-Effective Operations

Lower support costs by reducing manual workload and optimizing resources. Allows strategic resource allocation.

Improved Customer Loyalty

Happier, more loyal customers driven by consistent, efficient service. Fosters long-term relationships and brand reputation.

Data-Driven Insights

Comprehensive analytics and reporting provide actionable insights for continuous improvement and strategic planning.

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Software Development Services in Indonesia

PT Murni Development Indonesia (MDI) is a leading software development services and solution provider company with over 31 years of industry expertise. Headquartered in Jakarta and Sydney, MDI serves a global client base.

  • Jln. Lingkar Luar Barat No. 1
    Jakarta 11750
  • Agus Sutomo Halim
    asutomo@mdev.co.id
  • 1500 913

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